If you have made a deposit and it has not yet been credited this is likely due to it not yet being confirmed on the network. Deposits are credited after reaching the number of confirmations required.
The number of confirmations required are;
Bitcoin (BTC) - 1 confirmation
Ethereum (ETH) - 12 confirmations
Ethereum (ETH) NFTs - 12 confirmations
Litecoin (LTC) - 6 confirmations
Solana (SOL) - 21 confirmations
Rollbit Coin (RLB) - 21 confirmations
If your deposit has reached these confirmations and has not been credited after 15 minutes, please get your transaction ID (TXID) and open a support ticket. Our team will gladly look into this for you.